This policy covers the fees you pay ServiceSync Pte. Ltd. for a ServiceSync plan. It forms part of our Terms of Service.
1. Cancelling your plan
- Bought on our website: cancel at any time on the Billing page (Manage billing and invoices), or email us and we will cancel it for you.
- Bought in the iOS or Android app: cancel in your Apple Account subscription settings or in Google Play → Subscriptions.
Cancelling stops the next renewal. You keep paid features until the end of the period you have already paid for, then your account moves to the Free plan. If you cancel during a free trial, you are not charged.
2. Refunds
Fees already paid are non-refundable, except as set out below or where required by law.
- To ask for a refund, email support@servicesync.sg from your account email with the date and amount of the charge and the reason. We review every request and reply by email.
- If you were charged by mistake, for example twice for the same period or after you cancelled, tell us and we will refund that charge.
- Approved refunds go back to the card you paid with. Your bank may take 5–10 business days to show it.
- Purchases made through Apple or Google are refunded by Apple or Google under their own policies; we cannot issue those refunds.
3. Payments for jobs
ServiceSync does not take or hold payments for jobs. Customers pay the service provider directly by PayNow or cash, so refunds for a job are a matter between the customer and the service provider.
